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Frequently Asked Questions

Need something? We're here to help. Search our FAQs for answers to anything you might be wondering.
General
Payment Options
Botox® & Wrinkle Relaxers
Dermal Fillers
Hydrafacial™
Lumecca IPL Photofacial
Clear + Brilliant® Laser Facial
Morpheus8 RF Microneedling
Emsculpt® Body Toning
Laser Hair Removal

General Questions

Should I tip after my appointment?

As medical providers, we do not accept gratuity. The best tip is to leave a review of your experience and provider on our Yelp and/or Google page!

What is your reschedule and cancellation policy?

No worries, things happen! You can reschedule or cancel your appointment at no cost up to 24 hours beforehand. Just sign in to your account to do so. You can contact our Concierge Team for assistance, if needed. Please note: To protect our team's time, appointments that are rescheduled or canceled with less than 24 hours notice may be subject to a $50 charge. Appointment no-shows may be subject to a charge of $75.

How experienced are your providers?

Our providers are vetted through a rigorous hiring process and receive the highest level of clinical training. Once on our team, all providers are continuously educated on the latest advancements in cosmetic dermatology, to ensure you have the safest, most impactful experience—led by an expert in the field—each time you visit.

Our providers are highly experienced, and although they come from a variety of backgrounds, they all have one important thing in common: a shared passion for aesthetics and ensuring that everyone who walks through our doors leaves feeling like their best self. Ever/Body has rigorous hiring standards, a clinically-led program that covers over 100 hours of hands-on training, and a world-class continuous education program. This is so you can have the safest, most effective experience every time—with results you’ll love.

Do you offer consultations before treatment? If so, are they free?

We provide completely complimentary consultations with our expert providers so that you can feel comfortable and informed throughout your beauty journey. Book your complimentary consultation here.

What level of privacy do your treatment rooms offer?

Our treatment rooms are just that: rooms, with four walls and an expert provider inside. You won’t find any curtain dividers in our centers, as your experience requires total privacy in a comfortable, collaborative setting.

Are Ever/Body treatments non-surgical?

Yes, all Ever/Body treatments are non-surgical. We’ve built a team of extensively-trained expert providers in order to give you the gold standard in all-things cosmetic dermatology.

What skin types do you usually treat?

We treat every skin tone & texture at all Ever/Body centers. Our providers are extensively trained in order to provide safe, effective treatments for clients of every skin type.

What are your opening hours?

You can view the full list of our locations and their specific opening hours here. Please note that opening hours may vary due to weather, holidays, and more.

Can I see before-and-after photos of your treatments?

We love before-and-after photos from our clients and have them for you to view for most of our treatments! You can find these on our treatment-specific pages—select a treatment from this list and scroll down to view.

Payment Options

What are your payment options?

We accept payments made by Visa, Mastercard, American Express, and Discover at all Ever/Body centers. We also accept cash. And, yes—we do offer financing options! You can pay with Affirm or set up another payment plan for certain service packages and sessions. Just contact our Concierge Team or come into the center nearest you for additional information.

Can I use my insurance at Ever/Body?

Unfortunately, we do not accept insurance. However, we do offer financing options like Affirm. Feel free to contact our Concierge Team for additional information.

Do you offer payment plans?

We offer Affirm and other payment plans for certain service packages and sessions. Please contact our support or come into the store for additional information!

Can I pay off my purchase early?

Yes! There's no penalty for paying early.

How do I make my payments?

You can make or schedule payments at affirm.com or in the Affirm app for iOS or Android. Affirm will send you email and text reminders before payments are due.

Can I return an item I bought with Affirm?

Yes—you can return an item you bought with Affirm by initiating the return process with the store. For unused services or unused packages, we offer a refund within 30 days of purchase. For retail purchases, you are welcome to return products for any reason for a full refund to your original method of payment, if returned within 30 days of purchase.

Does checking my eligibility affect my credit score?

No—your credit score won't be affected when you create an Affirm account or check your eligibility. If you decide to buy with Affirm, this may impact your credit score. You can find more information in Affirm's Help Center.

Do I need a mobile number to use Affirm?

Yes, you'll need a mobile phone number from the U.S. or U.S. territories. This helps Affirm verify it's really you who is creating your account and signing in.

Where can I learn more about Affirm?

You can visit their website at affirm.com.

Botox® & Wrinkle Relaxers

Who is Botox® best for?

Botox® is a safe, FDA-approved treatment that's been used medically since the 1970s and is best for those looking to soften the appearance of fine lines & wrinkles with zero downtime.

How long does Botox® last?

Results last for different lengths of time depending on your treatment area and desired results, but you can typically expect them to last about 3-4 months.

What does it feel like?

You may feel a mild pinch at the injection site.

What is the downtime?

There’s virtually no downtime for Botox® & Wrinkle Relaxers. You might have small red bumps at the injection sites that resemble bug bites, but they usually subside within the hour.

Can I get this treatment while pregnant or breastfeeding?

No, this treatment is not suitable while pregnant or breastfeeding.

How does pricing work?

We price "per area" for the upper face—glabella, crows feet, and forehead—and have set pricing for HH, masseter, and lip flip. All other areas are charged per unit.

What is an "area"?

Examples of “1 area” include the upper forehead, the lower forehead, between brows, and corners of the eyes.

How many units are included per area? Is there a limit?

It’s been clinically demonstrated that up to 64 units/3 areas is the optimal amount for best results & duration. For this reason, 1 area includes up to 24 units, 2 areas includes up to 44 units, and three areas includes up to 64 units. That being said, we want to ensure that you get the results you desire. If additional units are required for the look you want, they will be priced at $16.25/unit.

What is in Botox & Wrinkle Relaxers?

Botox & Wrinkle Relaxers use microdoses of neuromodulators, or neurotoxins, injecting them into specific muscle nerves. They then temporarily block—or freeze—the impulses, causing the muscles to relax and fine lines & wrinkles to soften.

Is it true that neuromodulators can cause an eyelid to sag?

This type of result is very rare, occurring less than 0.1% of the time. This undesirable outcome, however unlikely, is fortunately both temporary and addressable.

Are there any other side effects I should know about?

Headache, minor bruising, or swelling at the injection site are the most common, but still rare, side effects.

Can I workout after?

Plan on getting your workout in before this treatment, and avoid exercise, along with other physical activities that make you sweat, for 24 hours after treatment.

What is a lip flip?

A lip flip is when neuromodulators are injected into the upper lip. This causes the muscles that pull the top lip down to gently release and "flip," making the lip appear more full.

What is hyperhydrosis?

Hyperhydrosis refers to excessive sweating that isn't triggered by heat or exercise. Botox® & Wrinkle Relaxers can treat it with injections into the underarm region, which block the nerve signals that instruct the sweat glands to become active.

Dermal Fillers

Who is Dermal Filler best for?

Dermal Filler is safe for all skin types & tones. We recommend it for those looking to add volume and definition to their face

How long does Dermal Filler last?

Dermal Filler can last anywhere from 6-18 months, depending on the type of filler used, along with your aesthetic goals and treatment areas. For example, in an area like the lips (which you move regularly), filler will dissolve more quickly, lasting for 6-9 months. In other areas—like the cheeks or jawline—filler can last between 12-18 months.

What does it feel like?

We apply an icepack before and after to help ease any discomfort. Depending on your treatment area, we may also apply a topical anaesthetic to numb the region. You can also take Tylenol before and after the session to help reduce any pain, but do not take ibuprofen (Advil) or any blood thinners.

What is hyaluronic acid?

Hyaluronic acid is a naturally-occuring compound produced by the body that helps retain moisture and keeps skin plump & hydrated. You may recognize this compound from serums and moisturizers, as it's a popular humectant—it pulls water into skin and can hold 1000x its weight in water. It's the main ingredient in dermal filler and its soft, gel-like form makes it easy to create natural-looking results.

What's the downtime?

You will experience redness, swelling, and potentially bruising for up to 1-2 weeks after getting dermal filler. This will begin to subside a few days after treatment. Full results appear within 2 weeks.

What types of Dermal Filler do you offer? How are they different?

We offer Restylane and Juvederm products.

How long does an appointment take?

A filler appointment takes approximately 45 minutes.

Is there bruising?

Bruising is completely normal, and more common in sensitive injection sites, such as the lips. While not everyone bruises, you may experience both bruising and swelling, which can take 1-2 weeks to subside. Therefore, we don't recommend scheduling your appointment right before a big event. You can also take arnica and bromelain pre-treatment to help reduce post-treatment swelling and bruising.

Can I get this treatment while pregnant or breastfeeding?

No, this treatment is not suitable while pregnant or breastfeeding.

Can I workout after?

Plan on getting your workout in before this treatment, and avoid exercise, along with other physical activities that make you sweat, for 24 hours after treatment.

Hydrafacial™

Who is Hydrafacial™ best for?

Hydrafacial™ is safe for all skin types and tones, and works best to help hydration, rejuvenation, texture, tone, detoxification, sensitivity, and congestion.

When will I see results?

Skin will feel hydrated, look cleaner, brighter, and healthier after your treatment. Concerns such as hyperpigmentation, congested skin, or acne may take longer to treat, but clients usually see an improvement after 5 treatments.

How often should I get a Hydrafacial™?

We recommend receiving this treatment once a month to maintain overall skin health.

How does a Hydrafacial™ compare to my regular facial?

The Hydrafacial™ is in a league of its own. This high-performance facial is geared towards giving immediate, visible results via deep cleaning, exfoliation, vacuum extraction, and hydration. By using technology, it goes above and beyond a regular facial.

What does it feel like?

The Hydrafacial™ itself is quite soothing. It’s completely painless and even relaxing.

What is lymphatic therapy?

Lymphatic therapy, or lymphatic drainage massage, works to reduce toxins and congestion while increasing circulation by draining lymphatic fluid.

What do you mean by “exfoliating active ingredients?”

These are ingredients in your skincare that cause physical or chemical exfoliation, such as acids, non-prescription retinols, benzoyl peroxide, and scrubs.

How does Hydrafacial™ work for acne and acne-prone skin?

Hydrafacial™ is a great option for those experiencing mild to moderate acne, hormonal acne, and congested skin; specifically, whiteheads, blackheads, and clogged pores. For more severe acne, the hydration and acne-fighting ingredients are excellent for the skin, but will not treat the underlying cause of your severe acne.

Can I get this treatment if I currently take accutane?

Please wait at least 6 months after you complete your accutane regimen—or other Isotretinoin products—before getting a Hydrafacial™.

Can my teenager get a Hydrafacial™?

Hydrafacial™ is a great option for anyone ages 16+. We cannot treat anyone under the age of 16, and require parental consent for those aged 16 & 17.

What other treatments can I pair with my Hydrafacial™?

Hydrafacial™ is a great way to prep skin for more intensive facial treatments like Clear + Brilliant®, VI Peel®, and Morpheus8. We recommend getting Hydrafacial™ 1-2 weeks prior to them. If you want to get another treatment the same day as your Hydrafacial™, you can get Botox® & Wrinkle Relaxers and Dermal Filler immediately after the facial.

What add-ons are available?

Target your unique needs by adding a results-driven booster. During your treatment, your provider will work with you to see if any of the following may be right for your goals: Acne, Anti-Aging, Hydration, Medical-Grade Peel, Lip Perk, or Eye Perk.

Can I work out immediately after?

Refrain from strenuous exercise for 24 hours.

Can I get a Hydrafacial and injectables on the same day?

You can get a Hydrafacial and injectables on the same day as long as your Hydrafacial appointment comes before that of your injectables. If you’ve recently received injectables, you’ll need to wait at least 2 weeks before receiving other facial treatments.

Lumecca IPL Photofacial

Who is Lumecca IPL Photofacial best for?

IPL works by targeting the melanin—pigment—in the skin. Because of this, IPL is only suitable for those with very fair skin. It is not advisable for those with more active pigment or melanocytes.

Not sure if you’re a candidate? Chat with our providers and book a complimentary consultation to see if it’s right for you. Alternatively, our Clear + Brilliant laser facial and VI Peel are great options for any skin tone.

When will I see results?

You'll begin to see an improvement in skin within 1-2 weeks. However, the results continue to improve over time, and you'll likely see the best results about 1 month after your last treatment.

What does it feel like?

Lumecca IPL feels similar to laser hair removal, which is a bit like a rubber band snapping against skin. It's not the most comfortable, but very tolerable. After the treatment, it'll feel like you have a mild sunburn.

What do you mean by “exfoliating active ingredients?”

These are ingredients in your skincare that cause physical or chemical exfoliation, such as acids, non-prescription retinols, benzoyl peroxide, and scrubs.

Is this a good treatment for melasma?

If you have melasma, we recommend booking either a VI Peel or Clear & Brilliant laser facial instead.

Can I work out after?

Plan on getting your workout in before your treatment, as you should refrain from sweat-inducing activities for a few days following your session.

Can I book this right before an event?

Avoid scheduling this treatment 1-2 weeks before a big event, as you may experience redness, darkening of pigmented spots, and flaking after treatment.

What skincare routine should I follow after treatment?

Begin using a gentle cleanser, moisturizer, and SPF as recommended by your provider.

Clear + Brilliant® Laser Facial

Who is Clear + Brilliant® best for?

Clear + Brilliant® is safe for all skin tones. It's best for those looking to target texture & uneven tone, and for those who want to exfoliate their skin at the cellular level.

When will I see results?

You'll see a noticeable improvement in skin texture, appearance of pore size, tone, and hyperpigmentation within just 1 week.

What does it feel like?

It's been described as a "prickly heat." Our team applies a topical numbing cream prior to your treatment to reduce discomfort.

What do you mean by “exfoliating active ingredients?”

These are ingredients in your skincare that cause physical or chemical exfoliation, such as acids, non-prescription retinols, benzoyl peroxide, and scrubs.

How often should I get Clear + Brilliant®?

It depends on your goals, but for most clients, we recommend a series of 3 treatments, spaced 4 weeks apart. After you complete your treatments, we recommend getting it annually for general maintenance.

What other treatments can I pair with my Clear + Brilliant® laser facial?

Plasma Injections are a great way to amplify your Clear + Brilliant® results, as they help speed up recovery time. You can get this treatment immediately after your Clear + Brilliant® session.

Can I work out after?

Plan on getting your workout in before your treatment, as you should refrain from sweat-inducing activities for a few days following your session.

Can I wear makeup after?

Makeup may be applied the day after your treatment.

What skincare routine should I follow after treatment?

Begin using a gentle cleanser, moisturizer, and SPF as recommended by your provider.

Should I book this right before an event?

Avoid scheduling this treatment 1-2 weeks before a big event, as you may experience redness, darkening of pigmented spots, and flaking after treatment.

I have melanin-rich skin. Is this treatment safe for me?

Absolutely. While most lasers target the melanocytes in the skin, the laser we use in Clear + Brilliant® targets water—not melanin—in the skin—making it safe for all skin tones.

Morpheus8 RF Microneedling

Who is Morpheus8 best for?

Morpheus8 is a great treatment for anyone looking to tighten skin, reduce the appearance of scarring, and revitalize collagen production for more youthful, radiant skin.

What are the benefits of radiofrequency energy?

Radiofrequency energy heats the deep layers of the skin, stimulating collagen and elastin production while also working to improve skin complexion and texture for a more radiant and youthful appearance.

When will I see results?

You may begin to see results as early as 3 days after treatment, with maximum results approximately 3 weeks later.

How often should I get Morpheus8?

It depends on your goals, but for most clients, we recommend a series of 3 treatments, spaced 4 weeks apart.

Is it the same as regular microneedling?

Morpheus8 is on a completely different level. In addition to adding radiofrequency, Morpheus8 is able to go even further below the surface than traditional microneedling, making it more effective, as the deeper we can go, the more we can stimulate collagen production.

What does it feel like?

Our team applies a topical numbing cream prior to your treatment to reduce discomfort. Pronox is also available for self-administration during the treatment.

What is the downtime?

Expect to leave your appointment with redness, and potentially flaking and puffiness. Depending on your skin, you may experience minor brusing as well—this is completely normal and will resolve in a few days. Redness, flaking, and puffiness should also subside within a few days.

How long does it take?

Morpheus8 RF Microneedling takes 90 minutes. This includes the time needed for the numbing cream to be applied.

Why is it called Morpheus8?

It's named after the character in The Matrix, the mentor to Neo, because the treatment uses a "matrix of microneedles."

Can I wear makeup after treatment?

We recommend avoiding makeup for 1-2 days after treatment. You should expect to experience some redness during this period.

What other treatments can I pair with Morpheus8?

Plasma Injections are a great way to amplify your Morpheus8 results, as they help speed up recovery time. You can get this treatment immediately after your Morpheus8 session.

What do you mean by “exfoliating active ingredients?”

These are ingredients in your skincare that cause physical or chemical exfoliation, such as acids, non-prescription retinols, benzoyl peroxide, and scrubs.

Can I get this a few days before an event?

Avoid scheduling this treatment a few days before an event, as you may experience some redness and flaking after treatment.

Emsculpt® Body Toning

Who is Emsculpt® Body Toning best for?

Emsculpt® is a great option for someone who is looking to get a leg up on their workout routine, or looking to strengthen and tone specific areas of the body. It's suitable for all skin types & tones.

How long do results last?

Results are permanent, but are best maintained by pairing this treatment with a regular workout routine.

What does it feel like?

You'll feel some pulsing and muscle contractions during the treatment. Afterwards, you may experience some soreness, just like you would after going to the gym.

What is the downtime?

There's absolutely zero downtime. You can go back to work or to your daily routine immediately after, but you may feel sore, just like you've worked out.

How is it different from Emsculpt® NEO?

Both use involuntary muscle contractions to build muscle fibers, but Emsculpt® NEO also uses radiofrequency heat to permanently destroy fat cells. This is a great treatment for someone who looking to strengthen, tone, and contour specific areas.

How often should I get Emsculpt® Body Toning?

Best results are often seen after a total of 4 sessions, over the course of 2 weeks. After that, you can get this as a series of sessions annually to maintain and amplify results.

Laser Hair Removal

Who is Laser Hair Removal best for?

Our laser hair treatment is safe for all skin types & tones, but it's ideal for those with darker hair.

Is Laser Hair Removal permanent?

While laser hair removal isn't a 100% permanent solution, it will significantly reduce future hair growth in treated areas. Hair that returns will be sparse, thinner, and possibly lighter. For best results, we recommend maintenance treatments once or twice a year, depending on your unique needs. A great time to come in is around Memorial Day, to get you ready for the summer.

What does it feel like?

While some areas of the body are naturally more sensitive than others, Laser Hair Removal is relatively painless, and often described as feeling like a rubber band snapping against the skin.

Can I get Laser Hair Removal if I'm pregnant?

We recommend avoiding laser hair removal during pregnancy.

Can my teenager get Laser Hair Removal?

We cannot treat anyone under the age of 16, and require parental consent for those aged 16 & 17.

When will I see results?

Hair begins to fall out around 2 weeks after your treatment, but it's very important to complete the recommended amount of treatments for optimal results. Though you'll experience smoother skin after this first treatment, the hair will return, so be sure to follow the recommend amount of sessions to ensure lasting results. Laser hair removal generally requires 6-10 treatments depending on hair growth, hair type and color, and the area of removal. Appointments should be spaced about 4 weeks apart for the face and 6 weeks apart for the body.

What's the downtime?

There's virtually zero downtime—you can go back to work or your daily routine—but you may experience some redness afterward, and must stay out of direct sun for 1 week after.

I'm currently on antibiotics, am I a candidate for Laser Hair Removal?

If you are taking antibiotics for an illness, laser hair treatment may resume 2 weeks after your course is finished.

I have melanin-rich skin. Is this treatment safe for me?

Absolutely! We use the gold standard in Laser Hair Removal devices for melanin-rich skin (Nd:Yag1064), which targets just the melanin in hair, not the skin specifically. Because of that, it's safe for all skin tones, but especially melanin-rich skin.